Each service that you have with us could have a different billing cycle, this means that the service’s renewals come at a different period, for example once every month or each year at a specific date. You will automatically get notified on several occasions prior to a service’s expiration via email. All notifications are sent to the administrative e-mail listed in your customer area.
To view the exact Due Date for a service you should login to your Client Area and then navigate to:
Hosting Account:
- Click on “My Account“, this will list all of your current hosting services
- Look for the “Next Due Date” column, this indicates when the expiry date for the current hosting account is
Extra Services:
A Hosting Account could also have Extra Services associated with it. They could include a Dedicated IP, Premium Support or a custom service, which can be viewed by:
- Clicking on “Manage” while being on the “My Account” page.
- Below the “My Account” button will appear another one leading to the Extra Services page – “Extras“, click on it
- The expiration dates will be shown there under the “Next Due Date” column
Domains:
- Click on “Domains”, this will show all domains that are currently registered with us
- The “Next Due Date” column here also indicates the date that your domain will expire.
For each service that you have automatic renewals on you will be billed 3 days prior to it’s due date in order to prevent service interruption.
