An important part of the SSL order process is the SSL approval mail you receive to confirm your order info for the installation. This helps us install it quickly and hassle-free. This email is issued by the SSL provider and is always sent to the firstname.lastname@example.org email.
If you have not created this email, you would have to do so using your email provider. If your email services are with WebHostFace, the email can be created from your cPanel -> Email Accounts.
If, for any reason, you did not receive the SSL approval mail, you can ask our Support Team via the ticketing system to resend it for you.