Customer Service Relations

Read more about the article Happy Customer Happiness Week! [INFOGRAPHIC]
Customer Service Relations / Infographics

Happy Customer Happiness Week! [INFOGRAPHIC]

Customer Service Week is once again upon us (starting from yesterday, Monday, October 6). Contact and call centers all over the world – at least those that actually do care about customer service and their employees – will be celebrating. It is that time of the year, observed by businesses worldwide, to show extra appreciation and recognition to the ones who face the customers daily – the valuable people who interact with, serve and care for, and provide support to your precious customers. So the customer experience fellows, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? Join us!

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October 7, 2014
Read more about the article Customer Care @WebHostFace [INFOGRAPHIC]
Customer Service Relations / Infographics

Customer Care @WebHostFace [INFOGRAPHIC]

Given that generic web hosting is so commoditized these days, branding is one of the few differentiators left. Becoming a brand means transferring the sustainability of your company to your customers, who will advertise and sell for you, and step up to protect you if you stumble or fail. “Branded” is a tribute, not a verb – you can’t claim it, it has to be given to you.

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December 20, 2013
Read more about the article Twitter: You`ve got DM [INFOGRAPHIC]
Customer Service Relations / Infographics / Social Media

Twitter: You`ve got DM [INFOGRAPHIC]

“Hey, I just met you…and this is crazy…but here’s my Twitter, so DM me maybe…”

Hello again,

WebHostFace Twitter Tweety speaking.

Today we were going talk about what was going to be the hottest piece of news in the social media world – Twitter’s policy regarding Direct messages. After allowing the option to receive direct messages from any follower without the need to follow back for just a month, Twitter decided to backtrack and claimed everything to be just an experiment. People and especially whole marketing departments were overjoyed for awhile since such a major change was going to be a huge step for Twitter. (more…)

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November 20, 2013
Read more about the article Picking the Right Sales Employee
Customer Service Relations

Picking the Right Sales Employee

It doesn’t matter if you’re a starter or a veteran company in the hosting business when it comes to obtaining a skillful and efficient Sales crew. Being on the front lines of the defense against the advancing hordes of customers, their personality and skill set would be key in gaining and retaining the satisfaction of this diversified crowd. But what does it take to determine which candidate is a diamond in the rough and which one would just be an occupant of your office space? Experience has taught me that this wouldn’t be such a burdensome task if you take in mind just a few simple pointers.

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November 11, 2013